Case Studies

Real Results from Real Companies

Discover how leading companies across industries have transformed their customer and employee experiences with our XM platform.

Dr. Max

Dr. Max

Pharmacy

Dr. Max Increased Basket Size by 25% with XM Platform

Learn how Europe's second-largest pharmacy chain improved customer satisfaction and increased average purchase value across 3000+ locations.

+25%
Basket Size
+29%
Customer Satisfaction
+18%
Average Purchase
RetailCustomer SatisfactionSales Growth
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Dr. Max case study
TechCorp

TechCorp

Call Centre

TechCorp Reduced Call Volume by 25% Through Feedback Analysis

Discover how a leading technology company used customer feedback insights to identify and resolve root causes of support issues.

-25%
Call Volume
+40%
First Call Resolution
92%
Customer Satisfaction
Call CentreEfficiencyCustomer Support
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TechCorp case study
PowerGrid Solutions

PowerGrid Solutions

Energy & Utilities

PowerGrid Solutions Improved Regulatory Compliance by 40%

See how a major utility company streamlined their customer feedback processes and exceeded regulatory requirements.

+40%
Implementation Speed
94%
Compliance Score
-18%
Customer Churn
EnergyComplianceCustomer Retention
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PowerGrid Solutions case study
RetailCorp

RetailCorp

Retail

RetailCorp Boosted Sales by 23% with Customer Experience Insights

Learn how a multi-location retailer used customer feedback to optimize store operations and increase revenue.

+23%
Sales Increase
89%
Customer Satisfaction
-35%
Complaints
RetailSales GrowthOperations
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RetailCorp case study
ServicePlus

ServicePlus

Field Service

ServicePlus Enhanced Technician Performance by 45%

Discover how a field service company improved technician performance and customer satisfaction through targeted feedback.

+45%
Technician Performance
91%
Customer Satisfaction
+30%
Repeat Business
Field ServicePerformanceCustomer Loyalty
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ServicePlus case study
GlobalSupport

GlobalSupport

Customer Support

GlobalSupport Achieved 95% Customer Satisfaction Score

See how an international support organization transformed their customer experience with real-time feedback and analytics.

95%
Customer Satisfaction
+50%
Agent Performance
-30%
Response Time
Customer SupportGlobal OperationsPerformance
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GlobalSupport case study

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