Experience Management Resources & Insights

Case Studies

Real success stories from companies transforming their customer and employee experiences.

Includes:

• Retail transformation stories
• Call center optimization
• Energy sector improvements
• Healthcare innovations

Experience Management Guides

Comprehensive guides covering CX and EX best practices, methodologies, and implementation strategies.

Includes:

• CX Strategy Playbook
• Employee Engagement Guide
• NPS Implementation
• Feedback Loop Management

Metrics & Benchmarks

Industry benchmarks, KPI frameworks, and measurement tools for CX and EX success.

Includes:

• NPS, CSAT & CES Metrics
• Industry Benchmarks
• ROI Calculators
• Performance Dashboards

XM World

Stay updated with the latest trends, insights, and news in experience management.

Includes:

• Industry news
• Expert interviews
• Trend analysis
• Best practice videos

Tools & Calculators

Interactive tools to help you measure, calculate, and optimize your experience management ROI.

Includes:

• ROCX Calculator
• NPS Calculator
• Churn Prediction
• ROI Estimator

Implementation Support

Step-by-step guides, templates, and resources to help you implement XM successfully.

Includes:

• Survey templates
• Implementation checklists
• Training materials
• Change management guides