CX Products to Improve Customer Experience
Your toolkit for CX success that helps deliver offers everything you need to collect customer feedback, manage surveys & touchpoints, and boost NPS.
Feedback Management
Centralize all customer feedback from multiple channels. Automatically categorize, analyze sentiment, and route feedback to the right teams for quick resolution.
Key Features:
- Multi-channel feedback collection
- Sentiment analysis
- Automated routing
- Response tracking
Public Reviews Connector
Monitor and manage your online reputation across all major review platforms. Get real-time alerts and respond to reviews directly from one dashboard.
Key Features:
- Multi-platform monitoring
- Real-time alerts
- Response management
- Reputation analytics
Website Feedback Surveys
Capture customer feedback at every touchpoint on your website. Use smart targeting and timing to maximize response rates without disrupting user experience.
Key Features:
- Smart targeting
- Exit-intent surveys
- Custom branding
- A/B testing
CX Dashboards
Visualize your customer experience metrics with powerful dashboards. Track KPIs, identify trends, and make data-driven decisions to improve customer satisfaction.
Key Features:
- Real-time metrics
- Custom KPIs
- Trend analysis
- Executive reporting
Customer Satisfaction Surveys
Deploy CSAT, NPS, and CES surveys across all customer touchpoints. Get actionable insights with advanced analytics and benchmarking capabilities.
Key Features:
- CSAT, NPS, CES metrics
- Advanced analytics
- Benchmarking
- Automated follow-ups
Closed Loop Feedback Management
Close the feedback loop by automatically following up with customers. Turn detractors into promoters and ensure every customer feels heard.
Key Features:
- Automated follow-ups
- Case management
- Escalation rules
- Resolution tracking
Ready to Transform Your Customer Experience?
See how our CX products can help you collect, analyze, and act on customer feedback to drive business growth.